About Hardware World
Welcome to Hardware World, your trusted source for a vast selection of hardware, tools, and home improvement products — far beyond what you'll find at a traditional local hardware store.
We stock our warehouse with new, high-quality inventory and offer it at highly competitive prices. With over 40,000 products, ranging from birdseed to drill presses, we specialize in hard-to-find and professional-grade tools. By operating without a retail storefront and focusing on high-volume sales, we pass significant savings directly to our customers.
Shop online for all your home hardware and improvement needs at prices once reserved for professionals.
Most in-stock orders placed by 12:00 PM Eastern / 9:00 AM Pacific ship the same business day.
Frequently Asked Questions
Shipping & Delivery
1. When will my order ship?
Orders placed by 12:00 PM Eastern / 9:00 AM Pacific generally ship the same business day. Orders placed after this time ship the next business day. We ship Monday through Friday, excluding national holidays.
Please inspect your order upon delivery and contact Customer Service within 48 hours if any issues arise.
2. Where do you ship from?
All orders ship from our warehouse in Atchison, Kansas. Estimated ground delivery times are available on our Delivery Information page.
3. What shipping methods do you offer?
We ship via UPS Ground, UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select. Shipping costs are displayed at checkout or can be estimated from the shopping cart.
4. Do you ship outside the United States?
Currently, we ship only within the 50 United States.
5. What is the cost of shipping?
Shipping costs depend on your order's weight and destination ZIP code. A quote is provided at checkout.
Payments
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
About Our Products
1. Are your products new or used?
All products sold by Hardware World are brand new and factory fresh. We do not sell used or refurbished items.
Returns
1. What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused, in new condition, and returned in original, undamaged packaging. Used or non-restockable items cannot be returned.
A $3.00 return fee applies, and customers are responsible for return shipping costs. Original shipping costs are non-refundable.
2. How do I make a return?
Please email us at customerservice@hardwareworld.com to request an RMA. Once received at our warehouse, your payment method will be credited for the returned merchandise.
3. What if my items are damaged, lost, or incorrect?
If an item arrives damaged, we will arrange pickup and ship a replacement at no cost. Please email photos of the damaged item, packing slip, UPS label, shipping box (all sides), and packing materials to customerservice@hardwareworld.com within 10 days of delivery.
For incorrect items, please email a photo of the item, UPC code, and packing slip. Report issues via the Trouble with My Order link in your account.
4. How do I make an exchange?
We do not offer direct exchanges. To replace an item, please return the original and place a new order.
Order Status, Tracking & Cancellation
1. How can I check my order status?
Log into My Account to view your orders. Orders cannot be canceled once processing has begun at the warehouse.
2. How do I get my tracking number?
Tracking details are emailed when your order ships and are available in My Account.
Backorders
1. How do backorders work?
Backordered items can still be purchased and will ship as soon as available.
2. When will my card be charged for a backorder?
Your card is charged only upon shipment. A temporary authorization may be placed at order time, which may affect your available balance.