About Hardware World

1. Do you offer free shipping?

Yes! We offer free standard shipping on orders of $99 or more, with a few conditions:

To qualify, your order must:

• Have a subtotal of $99 or more (before tax and shipping)
• Weigh 20 lbs or less total
• Not contain any oversized items

2. What counts as an oversized item?

Oversized items include generators, lawn mowers, pressure washers, large grills, table saws, and other bulky or heavy products. These items are marked on the product page with an oversized shipping notice and a shipping cost estimate.

Oversized items ship at standard carrier rates regardless of order total.

3. My order is over $99 but I don't see free shipping. Why?

There are a few reasons free shipping might not apply:

• Cart weight over 20 lbs: Heavier orders cost more to ship, so free shipping is limited to orders under 20 lbs.
• Oversized item in cart: If any item in your cart is flagged as oversized, the entire order ships at standard rates.
• Subtotal just under $99: The threshold is based on the item subtotal before tax and shipping. Adding one more item may get you there!

1. When will my order ship?

Orders placed by 12:00 PM Eastern / 9:00 AM Pacific generally ship the same business day. Orders placed after this time ship the next business day. We ship Monday through Friday, excluding national holidays.

Please inspect your order upon delivery and contact Customer Service within 48 hours if any issues arise.

2. Where do you ship from?

All orders ship from our warehouse in Atchison, Kansas. Estimated ground delivery times are available on our Delivery Information page.

3. What shipping methods do you offer?

We ship via UPS Ground, UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select. We also offer free standard shipping (UPS Ground Saver) on qualifying orders — see our free shipping policy for details.

4. Do you ship outside the United States?

Currently, we ship only within the 50 United States.

5. What is the cost of shipping?

Shipping costs depend on your order's weight and destination ZIP code. Orders over $99 that meet our free shipping requirements ship free via standard delivery. A quote for all options is provided at checkout.

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

1. Are your products new or used?

All products sold by Hardware World are brand new and factory fresh. We do not sell used or refurbished items.

1. What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused, in new condition, and returned in original, undamaged packaging. Used or non-restockable items cannot be returned.

A $3.00 return fee applies, and customers are responsible for return shipping costs. Original shipping costs are non-refundable.

2. How do I make a return?

Please email us at customerservice@hardwareworld.com to request an RMA. Once received at our warehouse, your payment method will be credited for the returned merchandise.

3. What if my items are damaged, lost, or incorrect?

If an item arrives damaged, we will arrange pickup and ship a replacement at no cost. Please email photos of the damaged item, packing slip, UPS label, shipping box (all sides), and packing materials to customerservice@hardwareworld.com within 10 days of delivery.

For incorrect items, please email a photo of the item, UPC code, and packing slip. Report issues via the Trouble with My Order link in your account.

4. How do I make an exchange?

We do not offer direct exchanges. To replace an item, please return the original and place a new order.

1. How can I check my order status?

Log into My Account to view your orders. Orders cannot be canceled once processing has begun at the warehouse.

2. How do I get my tracking number?

Tracking details are emailed when your order ships and are available in My Account.

1. How do backorders work?

Backordered items can still be purchased and will ship as soon as available.

2. When will my card be charged for a backorder?

Your card is charged only upon shipment. A temporary authorization may be placed at order time, which may affect your available balance.